EAP Frequently Asked Questions

What is the Employee Assistance Program (EAP)?


The Employee Assistance Program is a counseling resource funded by the University of Utah to assist University employees on the health plan, and their household members, to address a broad range of personal difficulties that may be causing them distress. It provides face-to-face counseling to help resolve such concerns as: marital difficulties, family problems, stress, depression, anxiety, personal cash flow management difficulties, elder care challenges, and assessment for drug/alcohol dependence.

Can family members access this assistance free of charge?

Absolutely! Dependents living in the same household and children living away to attend school are covered by the EAP. Be sure to inform them of this new resource.

What does it cost to use this program?

All EAP services are free of charge to the University of Utah employees who are currently covered by a University health benefit. In addition, non-benefited employees from the hospital and clinics are also entitled to access the EAP free of charge. There are no co-pays or deductibles for EAP services. The University pays a set, capitated fee each month to cover the cost of all EAP services. However, the EAP is not an insurance program. It may refer clients to outside resources, but does not cover the cost of any referred services.

What services are provided?

The EAP offers face-to-face, short-term, counseling to address a broad range of difficulties. The EAP counselors use an approach called solution-focused therapy. Unlike more traditional therapy approaches which seek primarily to help clients achieve insight, solution-focused therapy assists the client to develop the strategies and skills to successfully address the problem themselves. Using this supportive approach, clients are encouraged to take the steps necessary to effectively resolve their difficulty.

There is no set limit on the number of sessions provided through the EAP. Most problems are addressed in just a few sessions over a couple of months. However, some types of problems are not appropriately treated by short-term therapy and are referred to appropriate community providers. Over 80% of all cases are handled within the EAP with no referrals made to outside providers.

The EAP also functions as the gateway to access the behavioral healthcare services offered under the University health plans. Those who access the EAP and receive an EAP referral receive an enhanced benefit under the health plans.

The EAP is available 24/7 to help with crisis and emergency situations. They will also conduct critical incident stress debriefings where appropriate.

In some of their offices, Blomquist Hale Consulting also offers free, multi-week groups that focus on relationship skills, parenting, and personal growth.

Are EAP services confidential?

Yes! Blomquist Hale Consulting strictly adheres to all professional, state and federal confidentiality guidelines. The HIPAA confidentiality rules govern the practice of the EAP. Disclosure of information is governed by Notice of Privacy Practices for Blomquist Hale Consulting. Unless a client requests that information be disclosed by executing an authorization to release information, the EAP will not disclose any personally identifiable information to the University of Utah. Additionally, the Blomquist Hale Consulting proprietary database is entirely separate from all University information systems. This makes it virtually impossible that other University employees could have access to your data.

What are the credentials of the EAP counselors?

Each of the counselors providing services for the EAP has at least a masters degree and is licensed by the state as a Clinical Social Worker, Marriage and Family Therapist, Licensed Professional Counselor or Psychologist. You can access pictures and credentials for the Blomquist Hale Clinical Staff at www.blomquisthale.com in the "bios of clinicians" section.

How do I access the EAP?

Access is as simple as calling the EAP and scheduling an appointment. No paperwork or approval is needed. If you live along the Wasatch Front, call directly to the Blomquist Hale office listed below that is nearest you. If you live outside the Wasatch Front, you access the EAP by calling 1-800-926-9619.

What services are available to those outside the Wasatch Front?

When you call the toll-free number (1-800-926-9619), you will speak to the EAP staff in Salt Lake City who will connect you with a contracted affiliate therapist in your area. You will be invited to schedule face-to-face counseling with an affiliate therapist within a reasonable distance from you. If you prefer, the EAP can also schedule telephone consults to help you address your difficulty.

Where can I get more information about the EAP provided by Blomquist Hale Consulting?

Visit the Blomquist Hale web site at www.blomquisthale.com. This resource contains more detailed descriptions of services as well as useful articles and links to a vast array of helpful information and services.