Communication Plan: FY 2005

Because we are a highly technical group, our work emphasis is primarily the creation, maintenance and repair of institutional information and supports systems. A key component in the success of these systems is the communication we have with our customers about these systems and services.

We have identified five (5) urgent needs that we believe our customers want to know:

  • What does ITS do?

    • Initiative #1:  Communicate Who we are and What we do
  • What do I need to know?

    • Initiative #2:  Provide Critical Information to the Right People at the Right Time
  • How do I...?

    • Initiative #3:  Provide Consistent, Well-coordinated Technical Communication
  • What is ITS doing for me?

    • Initiative #4:  Communicate our Work Efforts and Priorities
  • Does ITS listen or care?

    • Initiative #5:  Analyze and Incorporate Customer Feedback