When a system experiences an outage, we track the time it is unavailable as downtime. In this report, we report only the unplanned downtime, which is the majority of our downtime events. We also experience some planned downtime, which is when a system is partially or temporarily unavailable during an upgrade or other routine maintenance. The planned downtime is marginal and does not accurately reflect system unavailability like the unplanned downtime does. Read more about how downtime events and percentages are calculated.

E-mail. ITS provides and manages the Groupwise front-end email client for over 8,000 active accounts, and support IMAP access to the Groupwise back-end for non-Groupwise users. Due to the size of the system, customers are distributed across 22 Post Offices. The statistics shown here are preliminary attempts to quantify the traffic through our email system, but the numbers are admittedly low since we currently do not have summaries for the number of messages to and from users on the same post office. The ITS Email/Groupwise Website provides up-to-the-minute information about system performance and issues.

Data Storage. The two primary data repositories for ITS are the Storage Area Network (SAN) and the Data Warehouse, which resides within the SAN. The SAN stores data and system files for all network-based systems, including personal file storage space for each customer. The enterprise data warehouse is a data repository specifically structured for all levels of data analysis and reporting of health care data, and it contains integrated data extracted from many of the institution's disparate source systems.

Applications & Interfaces. ITS supports a range of computer applications and systems to support the daily operations of the clinical enterprise (for example, the electronic medical record system), as well as core business, academic, and research functions. System interfaces are created to pass and synchronize data across multiple systems.

Web Services. ITS manages several web servers, including uuhsc.utah.edu, which hosts the Public Home Page, the HSC Intranet, and dozens of department websites. ITS web content sites support communication goals and help establish a strong web presence for HSC. ITS web systems support and enhance workflow and decision-making processes. Detailed statistics can be found on the Web Resource Center Statistics Site.

Equipment & Traffic. ITS supplies and supports system-wide servers and network equipment, as well as personal computers and peripherals for individual users. The Port count shown here illustrates the network infrastructure to support the various devices, and the Network and Server devices, which are a subset of the total equipment count, are those used in core applications and systems. Finally, we are including in this statistic Network Traffic, which is the amount of data that is transmitted back and forth over our network.

Desktop Management. ITS supplies and supports personal computers, laptops and Windows based terminals for UUHC. OS security patch management and anti-virus software are essential to ensure functionality of personal computers and laptops. This table represent the number of PCs and laptops installed with the centrally-managed Patch Management and Anti-Virus Agents, and the daily average number of users on windows-based machines.